All Items are made to order! Please allow 7-14 days from the time order is placed until the item is shipped out. If you need an order faster than that, Please contact me and I will let you know if I can meet your timeline or not within 24 hours. These requests will be considered, but are solely based on my work load at the time, and the number of items in your order. 



Return Policy

Retail Customers may return any product for a full refund within 14 days of purchase.  Item must be unworn, unwashed, and MUST have receipt or proof of purchase.There is also a 1 time alteration policy for any item that may come apart or loose within 14 days of purchase.  This does NOT include items which have been improperly used or cared for!  This policy is in place only because all of the items are hand made!Please remember that I work hard to obtain the best quality products for all my customers.  But they are hand made and I am human.  Should you have a problem feel free to contact me.


***Color and prints may vary from the pictures shown on the site.

***Check Out Tip***

When you go through check out, If you DO have a PayPal account and you choose to pay through that, PLEASE be sure that you have your CURRENT ADDRESS associated with that account.  Otherwise Please add a note with the correct shipping address.  I know being military that our addresses don't always match, so take a moment to double check!

Payments

If you live in the St. Louis, Mo area you may pay in person with cash or check instead of using this site.  If you prefer this method please contact me with the Names of all items you wish to purchase.  I will calculate your total and send you an invoice through email.  We will then make arrangements to collect payment.  Payments must be recieved before items are shipped. 
*There is a $35 fee for any bounced checks.

Shipping Policy

There are a few different Shipping Methods available. 
STANDARD SHIPPING: Delivers in 2-7 days once items have been finished and shipped.
1-4 items=$4, 5+ items= $6.
PRIORITY SHIPPING: Delivers in 2-3 days once items have been finished and shipped.
1-4 items= $6, 5+items=$8
PICK UP: If you are local to the St. Louis, MO area, you are welcome to arrange a pick up with me for FREE OF CHARGE.  In order to do this, you must put in the zip code 63376 when it asks to calculate shipping.  If you choose this method you will be notified when your items are ready and you will have 7 days to arrange a pick up with me.  If you do not get your items within 7 days, I will send you an invoice for priority shipping, and ship them once payment is received.  Keep in mind that I Just DON"T HAVE ROOM TO STORE YOUR ITEMS for an extended period of time.  I will do everything I can to accomodate your schedule!!

Customer Service Policies

I am FULLY committed to making sure you are 110% happy with your purchase, and your buying experience!  If there is anything I can assist you with PLEASE don't hesitate to use the contact form provided on this site.  I will be sure to get back with you!  If you happen to have an issue with a product you order, I will do everything I can to make it right.  I truly appreciate every client and I hope to make AULYN GEMELLE your "GO TO" fashion label!

**There is a slight Chance that items may become out of stock before I can edit the website, or that the fabric gets discountinued without me knowing it. Please be patient in this circumstance, and I will do everything I can to accomodate you!

CPSIA

I work hard to comply with all the CPSIA guidelines and regulations.  I try to stay away from the materials that require 3rd party testing, so that you have no question about the safety of the products I offer.  All childrens items on this site are made from materials which appear to be exempt from testing.  If you have any questions about any product PLEASE contact me!